POPIA Policy
Last updated: 22 September 2026
Hillermann Chiropractic is committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Personal information we may process
Depending on your interaction with the practice, this may include your name, contact details, appointment information, medical-aid or billing information, and information relevant to your care.
Why information is processed
Personal information may be processed where reasonably necessary to:
arrange and manage appointments;
provide professional healthcare services;
maintain appropriate clinical and administrative records;
communicate with you about your care or account;
process billing or medical-aid claims where applicable; and
comply with professional or legal obligations.
Protection of your information
Reasonable measures are taken to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.
Access to personal information should be limited to people or service providers who require it for legitimate practice purposes.
Sharing of information
Personal information may be shared where reasonably necessary for your care, referral, billing or medical-aid processes, practice administration, or where required by law.
Personal information is not sold to advertisers or used for unrelated third-party marketing.
Your information
You may contact the practice if you wish to ask about personal information held about you or request that information be corrected where appropriate. Some information may need to be retained because of professional, clinical or legal record-keeping requirements.
Website and electronic communication
Please avoid sending unnecessary sensitive medical information through ordinary email or unsecured website forms.
WhatsApp and email may be used for appointment and practice communication, but they should not be treated as emergency services.
POPIA enquiries
Hillermann Chiropractic
Dr Bernd Hillermann
Email: hillermannpractice@gmail.com
WhatsApp / Cell: 078 120 5557